Product Contact Point
Each EU Member State is required to establish a Product Contact Point. Through information on national rules and remedies, the Contact Points help reduce the risk that a product is unlawfully denied access to a market of another EU Member State.
What are the missions of Product Contact Point?
Product Contact Point is responsible for providing at the request of an economic operator or authority of another Member State, national information relating to:
- information on the principle of mutual recognition and the application of Regulation 2019/515 on mutual recognition of goods.
- direct contact details of the competent authorities responsible for implementation of the national technical rules.
- the remedies and procedures available in the event of a dispute between the competent authority and business, including the problem-solving procedure provided by the SOLVIT service.
- transposition and implementation of EU harmonisation legislation applicable to products according to Regulation (EU) 2019/1020 on market surveillance and compliance of products.
Consultation – if you have additional questions regarding product rules and requirements, you are always welcome to contact our consultants by email – info@enterpriselithuania.com or fill the inquiry form. We will contact you within 15 business days from receiving your inquiry. Consultations are free of charge.
The Product Contact Point (PCP) can be contacted to submit an inquiry to Product Contact Points in other countries.
Product Contact Point for Construction provides advice to economic operators about fulfilling basic requirements for construction works applicable to the intended use of each construction product.
Product contact points in other EU countries;
Appeals. In the event of a dispute between the competent national authority and an economic operator regarding an administrative decision, the economic operator may have recourse to appeals.
SOLVIT – is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway.
Specific SOLVIT procedure according to Regulation (EU) 2019/515 article 8 (1)*
*Article 8 (1) of the Regulation provides that where an economic operator has initiated a SOLVIT procedure, the home centre or the lead centre can request the Commission to give an opinion to assist in solving the case. This specific procedure applies only in cases where the authorities have issued an administrative decision in accordance with Article 5 of the Regulation. It includes the possibility for a SOLVIT centre to request the Commission to assess whether the administrative decision is compatible with the principle of mutual recognition and the requirements of the Regulation (Article 8(1) and 8(2) of the Regulation). The problem-solving procedure under the Regulation involves longer deadlines than the usual SOLVIT procedure, to allow the Commission sufficient time to issue the opinion.
Disputes arising between consumers and producers and between producers and state institutions may be dealt with in court or through out-of-court dispute resolution procedures. Out-of-court dispute resolution, also known as alternative dispute resolution, is a mechanism for resolving disputes outside of court, when resolution of a dispute between two parties is conducted by a neutral third party.
Out-of-court dispute resolution is essentially an alternative to court proceedings. This system of dispute resolution has its own rules, which are the opposite of strict judicial adjudication.
